Privacy Policy

Welcome to HandShoppy. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our platform.

By accessing or using HandShoppy, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

Information you voluntarily provide, including:

  • Name

  • Email address

  • Phone number

  • Shipping & billing address

  • Payment-related details (processed securely via payment partners)

b) Account & Transaction Data

  • Order history

  • Seller account details

  • Communications with support

c) Automatically Collected Data

  • IP address

  • Device & browser information

  • Pages visited & usage patterns

  • Cookies & tracking technologies

2. How We Use Your Information

We use collected information for purposes including:

  • Processing orders & transactions

  • Facilitating payments and deliveries

  • Providing customer support

  • Improving platform functionality & user experience

  • Sending service-related updates and offers

  • Preventing fraud and enhancing security

  • Complying with legal obligations

3. Cookies & Tracking Technologies

HandShoppy uses cookies and similar technologies to:

  • Enhance browsing experience

  • Remember user preferences

  • Analyze website traffic & performance

Users may control cookies through browser settings. Disabling cookies may affect certain features.

4. Information Sharing & Disclosure

We do not sell personal data. Information may be shared only in the following cases:

  • With Sellers: To fulfill orders and deliveries

  • With Payment & Logistics Partners: For transaction processing and shipping

  • With Service Providers: Supporting platform operations

  • For Legal Compliance: When required by law or authorities

  • For Platform Protection: To prevent fraud, abuse, or security threats

5. Data Security

We implement reasonable security measures to protect user information. However, no online system is completely secure, and users share information at their own risk.

6. Payment Information

Payments on HandShoppy are processed through secure third-party payment gateways. We do not store sensitive payment credentials such as full card numbers or UPI PINs.

7. User Rights & Choices

Users may:

  • Access or update account information

  • Request deletion of personal data (subject to legal/operational needs)

  • Opt out of promotional communications

Requests may be submitted via our support channels.

8. Third-Party Links

HandShoppy may contain links to third-party websites. We are not responsible for their privacy practices or content.

9. Data Retention

We retain information only as long as necessary for:

  • Service provision

  • Legal compliance

  • Dispute resolution

  • Fraud prevention

10. Children’s Privacy

HandShoppy is not intended for individuals under the age of 18. We do not knowingly collect data from minors.

11. Policy Updates

We may update this Privacy Policy periodically. Continued use of the platform indicates acceptance of revised policies.

12. Contact Us

For privacy-related concerns or requests, please contact:

HandShoppy Support
Email: support@handshoppy.in
Phone: +91 8590 50 77 00