Return & Refund Policy

At HandShoppy, customer satisfaction is important to us. Since HandShoppy operates as a multi-seller marketplace, return and refund eligibility may vary depending on product type and seller policies. This policy outlines the general rules governing returns, replacements, and refunds.

By placing an order on HandShoppy, you agree to the terms below.

1. Return Eligibility

Products may be eligible for return if:

  • The item was received in a damaged or defective condition

  • The wrong product was delivered

  • The product significantly differs from its description

  • The return request is raised within the specified return window

Returned items must be:

  • Unused and in original condition

  • In original packaging with tags, manuals, and accessories

  • Accompanied by proof of purchase (order ID / invoice)

2. Non-Returnable Items

Certain products may not be eligible for return, including but not limited to:

  • Personal care & hygiene products (if opened)

  • Innerwear & intimate items

  • Perishable goods

  • Customized or made-to-order products

  • Items marked as Non-Returnable

Seller-specific exclusions may also apply.

3. Return Window

Return requests must typically be initiated within 3 days of delivery, unless otherwise stated on the product page. Requests made outside the return window may be rejected.

4. Return Process

To request a return:

  1. Log into your HandShoppy account

  2. Navigate to My Orders

  3. Select the relevant order

  4. Click Request Return / Refund

  5. Provide the reason and supporting details (images if applicable)

Approved returns will include pickup or self-shipping instructions.

5. Refund Conditions

Refunds may be issued when:

  • Returned product passes seller inspection

  • Cancellation is successful before shipment

  • Product is confirmed damaged/defective

  • Seller cannot fulfill the order

Refund approval is subject to verification and seller policies.

6. Refund Method

Refunds are generally processed via the original payment method:

  • UPI / Card Payments → Refunded to source account

  • Cash on Delivery (COD) → Bank transfer or wallet refund

Refund timelines may vary depending on payment providers and banks.

7. Replacement Policy

For eligible products, buyers may request a replacement instead of a refund, subject to seller availability.

8. Return Rejection

Returns may be declined if:

  • Product is used, damaged by customer, or missing components

  • Return request is fraudulent or abusive

  • Product falls under non-returnable categories

  • Return window has expired

9. Seller Responsibility

As a marketplace, HandShoppy facilitates the return/refund process, while sellers are responsible for product quality, inspection, and resolution.

10. Cancellation Rules

Orders may be cancelled before shipment. Once shipped, cancellations may not be possible, and return procedures must be followed.

11. Contact Support

For assistance with returns or refunds, please contact:

HandShoppy Support
Email: support@handshoppy.in
Phone: +91 8590 50 77 00