Shipping & Delivery Policy

At HandShoppy, we aim to provide a smooth and reliable delivery experience for customers across India. As a multi-seller marketplace, shipping timelines and methods may vary depending on seller location, product availability, and logistics partners.

By placing an order on HandShoppy, you agree to the terms outlined below.

1. Delivery Coverage

HandShoppy offers pan-India delivery. However, certain remote or restricted locations may have limited serviceability based on courier partner availability.

2. Processing Time

Orders are typically processed within 1 – 3 business days after successful order confirmation and payment authorization.

Processing time may vary depending on:

  • Seller handling time

  • Product type

  • Stock availability

  • Public holidays or peak seasons

3. Estimated Delivery Time

Delivery timelines are estimates and may vary by location:

  • Metro Cities: 2 – 5 business days

  • Other Locations: 3 – 8 business days

  • Remote Areas: May require additional time

Unexpected delays may occur due to external factors such as weather conditions, courier disruptions, or regional restrictions.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout. Charges may vary based on:

  • Product weight & dimensions

  • Delivery location

  • Seller policies

  • Promotional offers

5. Order Tracking

Once shipped, users will receive tracking details via:

  • Email

  • SMS / Notifications

  • Account order history

Tracking updates depend on logistics partner systems.

6. Multiple Shipments

Orders containing multiple products may be delivered in separate shipments depending on seller locations and inventory availability.

7. Delivery Attempts

Courier partners may make multiple delivery attempts. Failure to accept delivery or repeated unavailability may result in order cancellation or return to seller.

Additional shipping charges may apply for re-dispatches.

8. Delayed or Failed Deliveries

HandShoppy is not liable for delays caused by:

  • Incorrect shipping details provided by users

  • Recipient unavailability

  • Courier partner disruptions

  • Force majeure events

We will, however, make reasonable efforts to assist in resolution.

9. Damaged Packages

If the package appears visibly damaged at the time of delivery:

  • Refuse delivery where possible

  • Capture photographic evidence

  • Contact HandShoppy Support immediately

Claims are subject to verification.

10. Change of Address

Shipping addresses cannot usually be modified after order confirmation. Users are advised to verify details before completing purchase.

11. Contact Support

For shipping or delivery-related concerns, please contact:

HandShoppy Support
Email: support@handshoppy.in
Phone: +91 8590 50 77 00